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Removent

Removent

Support

Get help with Removent connections, input, and privacy.

Alkinum maintains Removent. Contact dev@backrunner.top, or send a request below. A Removent account is not required.

What can we help with?

Do not include passwords, pairing or connection codes, private screen contents, or Apple ID credentials.

App and device details Optional

Complete the security check to send your request.

Your email and message will be sent to our OnFire support system to handle your request. Privacy policy

Before sending

  • For native connections, enable the host on your Mac and grant its required screen/input permissions. Use the same LAN for your first connection.
  • Check the protocol, address, port, and computer’s authentication policy. A relay access password does not replace the computer’s authentication.
  • Keep the mobile app in the foreground during a session. After returning from the background, use Reconnect if prompted.
  • See connecting, permissions, VNC, RDP, and relay setup.

Privacy requests

Explain what you want to access, correct, or delete without including passwords or private screen contents. Local connections are managed in the app. See our privacy policy for optional iCloud and support data.